A case is usually Complex when it involves many sources or providers, business or cryptocurrency assets, unclear or shared authority, or records spread across several people. We confirm the tier with you on a free call before any work or payment.
Do you guarantee account recovery?
No. Each provider decides what can be recovered, transferred or closed. We pursue every legitimate channel and keep you informed, but no outcome can be guaranteed.
Can I buy add-ons separately?
Yes. The Security Review, Memorial & Family Archive and Document Scanning services can be bought on their own or alongside any core service.
What documents will I need?
For help after a death, we need proof of death and proof of your authority to act (for example, letters testamentary or a court appointment). Planning ahead only needs information about your own accounts and wishes.
Are third-party fees included?
No. Costs charged by others, such as certified death certificates, notarization or shipping, are separate. We list them up front before you commit.
How long does the process take?
Most Setup & Continuity plans are approved within one to two weeks of a complete intake. After a loss, timing depends on each provider’s response times; we give you an estimate on your free call.
How does payment work?
Fixed-price services are paid in full before work begins, by card through our secure payment processor. Falcon Bay never sees or stores your full card number. Custom quotes are agreed in writing first.
What is your refund policy?
Cancel before work begins for a full refund. Once work has started, fees are non-refundable, as set out in our Terms of Service.